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Continue reading →: 7 Agent Architecture Anti-Patterns in AgentforceClassic distributed systems taught us hard lessons about computing, failure cascades, and God objects. Agentforce is repeating them – just faster and at higher stakes. Here are seven patterns to recognize and fix before they reach production, grounded in Salesforce’s latest platform documentation. We’hve been here before. When SOA emerged,…
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Continue reading →: Why Your AI Agent Needs Clean Data to SucceedYou don’t have Agentforce Deployment problem. You have data problem which agentforce is about to expose. Before you configure a single Topic, Action – run this audit. Agent Doesn’t Know your Data is Broken I keep repeating to clients when they’re excited about Agentforce: an AI Agent is only as…
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Continue reading →: Escalation Triage AgentWhy this usecase? In SaaS support, triage is the highest-leverage intervention point. Get it wrong and you have P1 production outages sitting in Tier 1 queues while engineers handle password resets. Get it right and you compress MTTR (mean time to resolve), protect SLAs, and reduce escalation noise dramatically. Traditional…
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Continue reading →: Agentforce Building BlocksThe actual architectural components that control how an agent thinks, decides, acts, and what it refuses to do. There are four of them: Topics, Actions, Instructions, and Guardrails. Understand these four components at an architectural level and you’ll design agents that work in production. Fully evaluate before building agents and…
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Continue reading →: How a Technical Debt Scoring Matrix Ensures Agentforce ReadinessIf you’re planning an Agentforce deployment, this post is a required read before you start. Recently, I reviewed the Technical Debt of an Enterprise’s Salesforce Instance. We’ll clean it up after go-live. or let’s add it to the backlog. I’ve heard this on almost every enterprise Salesforce project I’ve been…
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Continue reading →: Appraisal Season: Stay Professional, Stay StrategicEvery appraisal cycle follows a predictable pattern. First, final ratings then increment letters are released. Mixed emotions run, some people feel good, others feel disappointed and few quietly disengage. And if this coincides with a critical project release, that’s when it really get noticed. Appraisal season is needed but it…
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Continue reading →: The Discipline of Critical Thinking in the Age of AIDon’t Let AI Do All the Thinking Right now, the reflex is automatic: Need content? Use AI.Need an idea? Use AI.Need feedback? Use AI.Need to build, test, deploy? Use AI. It’s fast. It’s efficient. It feels smart. But here’s the uncomfortable question: If AI is thinking at every stage… what…
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Continue reading →: Decision-Making Skills: The Most Underrated SkillIn cloud and enterprise projects, tools change fast. Architectures evolve. Buzzwords come and go. But one skill quietly decides whether you grow or stall: Decision making. Not design patterns.Not certifications.Not even deep technical expertise. Just the ability to make a call, stand by it, and learn from it. And here’s…
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Continue reading →: Salesforce Org Health Monitor: OOTB ToolkitIf your deployments are stumbling or users are getting throttled, it’s usually not a mystery—it’s the basics: API calls, storage, security posture, or admin changes sneaking up on you. Good news: Salesforce gives you a solid out-of-the-box toolset to keep the org healthy without building anything custom. Here’s the field…
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Continue reading →: Building Scalable Salesforce Solutions: Key Architect InsightsBeing an architect isn’t about having all the answers – it’s about knowing the right questions to ask and building systems Salesforce gives you endless building blocks. But the real test isn’t how fast you can build – it’s whether your solution can scale without crumbling under its own weight,…
Hello,
I’m Dilip
Experience in designing, delivering enterprise solutions on the Salesforce Platform.