7 Agent Architecture Anti-Patterns in Agentforce
Classic distributed systems taught us hard lessons about computing, failure cascades, and God objects. Agentforce is repeating them – just faster and at higher stakes. Here are seven patterns to recognize and fix before they reach production, grounded in Salesforce’s latest platform documentation. We’hve been here before. When SOA emerged, teams built God Services. When…
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Why Your AI Agent Needs Clean Data to Succeed
You don’t have Agentforce Deployment problem. You have data problem which agentforce is about to expose. Before you configure a single Topic, Action – run this audit. Agent Doesn’t Know your Data is Broken I keep repeating to clients when they’re excited about Agentforce: an AI Agent is only as smart as the data it…
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Escalation Triage Agent
Why this usecase? In SaaS support, triage is the highest-leverage intervention point. Get it wrong and you have P1 production outages sitting in Tier 1 queues while engineers handle password resets. Get it right and you compress MTTR (mean time to resolve), protect SLAs, and reduce escalation noise dramatically. Traditional approaches – Flow-based routing rules,…
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